Some work (color services and haircuts) done at Victorias Day Spa done by myself, Witt!
I work 2 hours away from the spa and my baby shower was that weekend. At no point was it convenient or possible for me to go back because they were closed when I got off work. The manager was not understanding and more than extremely rude, as at one point she hung up on me. Yes, I was irritated, but at no point did I cuss or disrespect her. I asked for my money back as I read more reviews and found this is a common problem with this establishment. After weeks of fussing with them I still do not have my money back and am out everything I paid. I also had to spend more money to get them redone at a location closer to home.
Very personable and inviting. Staff was fantastic. Services were great. Massage therapist very informative. Better massage than Massage Envy.
I think they have the worst, rudest receptionist. I'm afraid that she must be some part of management since other reviews I've read complain about the same thing. I called Saturday to make an appointment with a certain stylist, she was booked but totally free her whole day on Monday. I made an appointment for 9am on Monday. With problems going on...life, I called at 8:46am, with an apology, Monday morning and explained how sorry I was, but I needed to reschedule. The rude receptionist asked why, I told her there was no way I could get there by 9, she asked when could I get there, I said maybe around 9:15 she said fine. I got there at 9:22 and rude receptionist informed me that I was going to have to reschedule. I said ok fine, what time. She tells me tomorrow, Tuesday, I asked what about today, she said she was booked all day. I then asked her how, that when I called Saturday she was free the whole day. Remember they are not open on Sunday, so I'm not sure howthat happened, but. I really wish I would have never told my sister to get me a gift certificate here. Live and learn.
The manicures were my worst problem. My cuticles looked just as bad when I left as they did before I arrived. Both my polish and my mom's polish either chipped or came off completely within hours of leaving or after showering. When I spoke with Victoria's they offered to repaint our nails or give us $10. I paid much more than that. I may would have been okay with that if it hadn't of happened to my mom, the lady in front of us the day we were getting our nails done, and other reviewers.
So relaxing and very pleasant staff! Best pedicures around !
I have never dealt with such a high end establishment that has such rude management and low quality of service. They are way overpriced for the services you get and very unprofessional. I will not return for any service.
My mom and I went to get our nails done before my baby shower. Upon making reservations the receptionist was a little short but no big deal. When we arrived the building was clean and it had a pretty nice atmosphere. My mom did enjoy the facial and the pedicures were okay, but far from great for the price. That was about the extent of positive.
Victoria S Day Spa is a US Beauty Salon based in Yorktown, Virginia. Victoria S Day Spa is located at 2847 Denbigh Blvd, Yorktown, VA 23692, USA.
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